Lvl 1 Terms & Conditions – The Complete Guide

General Rules

Welcome to lvl1.app. These Terms & Conditions ("Terms") apply to the use of the lvl 1 platform and all its services. By accessing the platform or creating an account, you are deemed to have accepted these Terms.

Lvl 1 is an internationally licensed online betting and gaming operator. Our services are available only to residents of countries or regions where online betting is legally permitted. It is the user's own responsibility to ensure compliance with the laws applicable in their jurisdiction.

All content, information, and services provided on lvl 1 are our exclusive property. Reproduction, distribution, or commercial use of any part without prior permission is strictly prohibited. We reserve the right to modify, suspend, or discontinue any part of the service at any time and for any reason.

Account Registration & Verification

To open an account on lvl 1, the following conditions must be met:

• You must be at least 18 years of age.
• Accurate and complete personal information must be provided.
• Only one account is permitted per person.
• Only one account can be registered per mobile number.
• You must manage your own account — it cannot be operated by anyone else on your behalf.

After registration, you will need to complete the KYC (Know Your Customer) verification process. This requires a clear copy of your National ID or passport, along with a recent proof of address. Withdrawal access may be limited until verification is complete.

Keeping your account secure is entirely your responsibility. Never share your login credentials with anyone. If you suspect unauthorized access to your account, contact support@lvl1.app immediately. We will work quickly to resolve the issue.

Betting Rules & Conditions

The following rules apply to all betting activity on lvl 1 and cover all bet types – live bets, pre-match bets, single bets, and multiples.

• Once a bet is accepted, it cannot be changed or cancelled — however, the cash out feature may be available under certain conditions where applicable.
• We reserve the right to void any bets placed at odds that were incorrectly displayed due to a technical error.
• If a match or event is cancelled, the stake for any related bet will be refunded.
• If multiple players from either team are substituted before the match begins, the bet may be voided.
• Maximum bet amounts may vary depending on the specific event and market.
• Odds change rapidly in live betting. The odds displayed at the time of bet confirmation will be considered final.

If we detect suspicious patterns or evidence of match-fixing in any betting activity, we reserve the right to investigate and suspend the account. Our risk management team monitors activity around the clock.

Deposit & Withdrawal Policy

Lvl 1 supports Bangladesh's most popular payment methods. Deposits and withdrawals can be made via bKash, Nagad, Rocket, and direct bank transfer.

Deposit Terms:

• Minimum deposit amount: ৳500
• Deposits are generally credited to your account instantly.
• You must use payment methods registered in your own name only.
• Third-party payments are not accepted and any such transactions will be rejected.

Withdrawal Conditions:

• Minimum withdrawal amount: ৳1,000
• Withdrawals may be put on hold if KYC verification has not been completed.
• Payments are typically processed within 15 minutes to 24 hours.
• Additional verification may be required for large withdrawal amounts.
• Withdrawals will be processed to the same payment method used for the deposit.

Bonus & Promotion Terms

Lvl 1 regularly offers a range of bonuses and promotions, each subject to specific terms that must be followed. The general bonus terms are outlined below:

• Wagering Requirement: Each bonus carries a specific wagering requirement (typically 5x to 30x). The bonus cannot be withdrawn until this requirement is met.
• Duration: Bonuses must generally be used within 7 to 30 days of being issued.
• Multiple Bonuses: Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Eligible Games: Some bonuses are only valid for specific games or betting markets.
• Abuse: If bonus system abuse is identified, the bonus will be cancelled and the account suspended.

The welcome bonus is available to new members only. If a user claims a welcome bonus through multiple accounts, all associated accounts will be closed. For full bonus details, visit our Rewards Page View.

Responsible Gaming

Lvl 1 believes gaming is entertainment, not an addiction. We place responsible gaming at the top of our priorities and help members build healthy gaming habits.

Our Responsible Gaming Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Decide in advance how long you intend to play each session.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.
• Reality Check: Review your gaming time and spending history at regular intervals.

If you notice any signs of problem gambling, please contact our support team or Responsible Gaming page. We're always here to help.

Account Closure & Restrictions

We reserve the right to suspend or permanently close an account without prior notice for any of the following reasons:

1. Violating any part of these Terms & Conditions.
2. Providing false or misleading information.
3. Operating multiple accounts.
4. Abusing the bonus system.
5. Participating in any form of fraudulent activity.
6. Engaging in suspicious financial transactions.

Members can request account closure at any time. Any remaining balance will be returned after all pending bets are settled.

Dispute Resolution

For any complaints, please contact support@lvl1.app with full details. Our team typically responds within 48 hours.

If a dispute cannot be resolved internally, it may be escalated to the licensing authority. In cases involving betting outcomes, our recorded data will be considered final.

Any legal disputes arising from these Terms & Conditions will be resolved through international arbitration. lvl 1's decision shall be considered final and binding on all parties.