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Frequently Asked Questions

Lvl 1 FAQ – Browse Common Questions & Answers

Find answers to common questions about betting, accounts, payments, bonuses, and security. If you can't find what you're looking for, reach out to our support team.

Welcome to the lvl 1 FAQ Page

Lvl 1 is one of Bangladesh's most popular online betting platforms. Every day, thousands of users sign up, place bets, and collect their winnings. Whether you're new or experienced, it's natural to have questions.

This FAQ page is designed so you can find answers on your own without waiting for support. From opening an account to payment methods, bonuses, betting rules, and app usage — clear answers to all your questions are right here.

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Account FAQs

To open an account you need an active Bangladeshi mobile number, a valid email address, and to be at least 18 years old. A National ID card or passport may be required for verification. Registration is completely free and takes just a few minutes.

No. Under lvl 1 rules, only one account is permitted per person. Creating multiple accounts using the same mobile number, email, or ID is strictly prohibited. Violating this policy may result in account suspension.

Verification is usually completed within 24 to 48 hours. During busy periods, it may take up to 72 hours. Having clear and accurate documents speeds up the process. You will be notified by email or SMS once verification is complete.

On the login page, tap the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent within seconds. Set your new password and log back in.

Yes. You can request a temporary suspension or permanent closure of your account from Settings. Make sure to withdraw any remaining balance before closing your account. A self-exclusion option is also available as part of responsible betting.

Payment & Transaction FAQs

We currently support bKash, Nagad, Rocket, and direct bank transfers. Deposits via mobile banking are processed instantly. New payment methods are added regularly.

The minimum deposit is just ৳200. You can deposit at any time via bKash, Nagad, or Rocket. The maximum deposit limit depends on your chosen payment method and account verification status.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Withdrawals may be delayed if your account is not yet verified.

Deposits are usually reflected instantly. In some cases it may take up to 5–10 minutes. Try refreshing the page and checking your transaction history. If it's been more than 15 minutes, contact support with your transaction ID.

lvl 1 does not charge any fees for withdrawals. However, your payment service provider (such as bKash or your bank) may apply their own transaction fees. Please refer to our Terms & Conditions for full details.

Betting FAQs

You can bet on cricket, football, kabaddi, tennis, badminton, basketball, and more. Betting is also available on the Bangladesh Premier League, IPL, World Cup, and international matches.

In live betting, odds change in real time as the match unfolds. You can place a bet at any moment — even after the match has started. Odds update after every over, goal, or point, so stay focused and act fast.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to settle your bet before the match ends. Cash Out availability depends on the specific match and market.

The minimum bet typically starts from ৳10. This may vary depending on the market and event. The maximum bet limit depends on your account level and the specific event.

If a match is cancelled or postponed indefinitely, your full stake is generally refunded. If a match is rescheduled, your bet may remain valid for the new date. For detailed rules, please see our Terms & Conditions for more details.

Bonus & Rewards FAQs

A welcome bonus is automatically credited when you open a new account and make your first deposit. The bonus amount and terms depend on the current offer. on the Rewards page View the latest bonus offers.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement — meaning you need to place a certain amount in bets before the bonus converts to real cash. The full terms are listed in each bonus offer's details.

Loyalty points are earned automatically with every bet you place. The more you bet, the more points you earn. Redeem your points for bonus cash, free bets, or exclusive rewards.

Share your unique referral link with friends or contacts. When they register using your link and make their first deposit, you'll receive a referral bonus. You can find your referral link in the Profile section of your account.

Security FAQs

Yes. lvl 1 uses 256-bit SSL encryption. All your data is stored in a fully encrypted state. Your personal information is never sold or shared with third parties.

Go to "Security" under Account Settings. You'll find the option to enable 2FA there. You can use Google Authenticator or SMS OTP. Once 2FA is active, an additional code will be required at every login.

Change your password immediately and log out of all devices. Email us at support@lvl1.app or reach out via Live Chat. Our security team will act promptly.

Mobile App FAQs

Our Download Page Both Android and iOS versions are available for download. The APK file can be downloaded directly. Before installing, you may need to enable "Unknown Sources" in your phone's settings.

The lvl 1 app is approximately 30–50 MB in size and runs on any Android 6.0+ or iOS 12+ device. It's lightweight and loads fast, so it performs well even on low-RAM phones.

Log in with your password once in the app. Go to Settings and enable "Biometric Login." After that, you can sign in quickly using your fingerprint or Face ID. Your device must have biometrics set up beforehand.

When an update is available, you'll get an automatic notification the next time you open the app. Download Page Download and install the latest version from . You can install the new APK without uninstalling the previous version.
Support Tip: If you can't find your answer in this FAQ, please contact us directly via support@lvl1.appor reach us via Live Chat. Our support team is available 24 hours a day, 7 days a week.

Why Choose lvl 1

Instant Payment

Deposit and withdraw in minutes via bKash, Nagad, and Rocket — fast, simple, and hassle-free.

100% Secure

Your account and data are protected with SSL encryption, 2FA, and advanced security measures.

Best Odds

Top odds on cricket, football, and all major sports. Live and pre-match betting both available.

Exciting Bonuses

Welcome bonuses, daily offers, referral bonuses, and loyalty rewards — there's always something on the table.

Mobile-First App

A fast, lightweight app for Android and iOS. Bet from anywhere, anytime.

24/7 Support

Get help anytime via Live Chat or email. Talk to us in Bangla — we understand.

Get Started Now

Register for free at lvl 1 and claim your welcome bonus today. Have questions? Check the FAQ or contact support.

Register Now Download App
Quick Navigation
Platform Statistics
Active Members 500,000+
Total Games 1,000+
Support 24/7
User Rating 4.8/5
Sports Markets 500+
Payment Methods
bKash
Nagad
Rocket
Bank
Minimum deposit is just ৳200. Instant transactions.
Security Features
SSL Encryption
OTP Verification
Biometric Login
2FA Support
Password Masking
Need Help?

If you don't find your answer in the FAQ, our support team is always ready to help.

Live Chat (24/7)
support@lvl1.app
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FAQ Frequently Asked Questions Betting Payment Bonus Account Security bKash Nagad App
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