Our Privacy Commitment
Encrypted Data Storage
All your personal information is protected with SSL/TLS encryption. No third party can access your data without authorization.
Your data is never sold
Lvl 1 never sells your personal information to third parties. Our privacy policy strictly prohibits this.
User Controls
You can view, update, or request deletion of your data at any time. Your information belongs to you.
International Standards
We follow international data protection standards. Our Privacy Policy is reviewed and updated on a regular basis.
Limited Data Retention
Your data is not retained beyond the period for which it is needed. Once legal obligations are fulfilled, data is securely deleted.
Instant Notifications
We will notify you by email before making any significant changes to the Privacy Policy.
Introduction & Scope
Your privacy is our top priority at lvl1.app. This Privacy Policy ("Policy") explains what information we collect when you use our platform, how it is used, and what rights you have.
This privacy policy applies to the lvl 1 website, mobile application, and all related services. By using our platform, you are considered to have accepted this privacy policy.
In brief: We collect only what is necessary, never share it without your permission, and ensure the highest level of security for your data.
This Policy has been prepared in Bengali so our Bangladeshi users can understand it with ease. In the event of any ambiguity, the Bengali version shall be considered the authoritative text.
What Data We Collect
Lvl 1 only collects information that is strictly necessary for providing services, ensuring security, and meeting legal obligations. We never collect data that is unnecessary or excessive.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Email, mobile number, address |
Account Management & Notifications |
| Financial Information |
Payment methods, transaction history |
Deposit/Withdrawal Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Usage Data |
Betting history, login times, preferences |
Service improvement & personalization |
In addition to the information you provide at registration, we automatically collect certain technical data — including your device type, browser version, time spent on the platform, and the pages you visit most. This data does not directly identify you, but helps us improve the quality of our service.
We never collect sensitive information such as religious beliefs, political opinions, or health-related data.
Purpose of Data Use
We use the data we collect solely for specific, transparent purposes. In accordance with lvl 1's Privacy Policy, your information is used for the following:
- Account Management: Handling registration, login, password resets, and keeping your account secure.
- Payment processing: Processing deposits, handling withdrawals, and verifying transactions.
- KYC Verification: To comply with legal obligations and prevent access by minors.
- Customer Support: Responding to your queries, complaints, and requests.
- Fraud Prevention: Detecting suspicious activity and protecting your account.
- Service improvement: Analyzing usage patterns to improve the platform experience.
- Promotional Communications: Sending you offers and bonuses, with your consent.
- Legal Obligations: Meeting regulatory requirements and cooperating with legal processes.
We never use your data beyond the purposes stated above. If we ever need to use it for a new purpose, we will obtain your consent or update this Privacy Policy and notify you accordingly.
Marketing emails: You can unsubscribe from marketing emails at any time. If you opt out, you will only receive essential account-related communications.
Data Sharing & Third Parties
Lvl 1 does not sell your personal data to any third party. However, limited information may be shared with trusted partners where necessary to deliver our services. In such cases, we ensure those partners uphold the same privacy standards we do.
Who your data may be shared with:
- Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions.
- KYC service providers: Licensed third-party providers for identity verification.
- IT Infrastructure: Server hosting and cloud service providers — for data storage purposes only.
- Legal Authorities: To regulatory authorities when required by court order or legal obligation.
We have formal data processing agreements in place with all third parties. They may only use your data for the specified purpose and are not permitted to use it for their own interests.
We do not share your personal data with any third-party advertisers or data brokers on our platform.
Data Protection Practices
We apply industry-standard technical and organisational measures to protect your personal data. Our security framework is regularly reviewed and updated.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Two-factor authentication (2FA): An extra layer of security has been added to the login process.
- Firewall protection: Advanced firewall systems block unauthorized access.
- Regular Security Audits: Regular security testing carried out by independent experts.
- Restricted access: Only authorized personnel can access user data.
- Data backup: Data is stored in secure backup systems.
Please note, however, that no transmission over the internet can be guaranteed to be completely secure. Use a strong password to protect your account and never share your login credentials with anyone. If you notice anything suspicious, contact us immediately at support@lvl1.app.
Cookies & Tracking
Lvl 1 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure security – these cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics cookies: For analyzing page views and usage patterns — you may opt out at any time.
- Performance cookies: For monitoring site speed and performance.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
We don't use cross-site tracking or third-party advertising cookies. All tracking activity is strictly limited to our own platform and services.
Your Rights
Our Privacy Policy gives you full control over your personal information. Your key rights are outlined below:
Right to Access
You can request to know what personal information we hold about you.
Right to Rectification
You can request corrections to any information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
The right to restrict how your data is processed in certain circumstances.
Right to Portability
You can request a copy of your data to be downloaded.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise any of your rights, email us at support@lvl1.app. We typically respond within 30 business days. Please note that certain data may be required to be retained for a specified period due to legal obligations.
Frequently Asked Questions
No, never. Under no circumstances does lvl 1 sell your personal data to third parties. This is strictly prohibited under our Privacy Policy, and it is a commitment we stand by without exception.
Data is retained for as long as your account remains active. After account closure, certain data (such as financial transaction records) may be kept for a defined period to meet legal obligations. Once that period expires, all data is securely deleted.
Yes. You can request deletion of your data at any time by emailing support@lvl1.app. However, data subject to legal retention obligations may not be immediately removable.
For significant changes, we'll send advance notice to your registered email address. The "Last Updated" date at the top of this page will also be revised accordingly.
Yes, completely secure. We do not store payment details directly. All transactions are processed through SSL-encrypted channels and handled by licensed payment gateways.
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